Basic health, nutrition, sanitation, and housing are routinely denied to women living in Delhi’s informal settlements. Many belonging to Dalit and Muslim communities, these women face a number of challenges in obtaining essential services that they are entitled to by law, like reproductive healthcare, access to toilets, and clean water. Very often, they have no mechanism for demanding service improvement.

In two of Delhi’s informal settlements, Nazdeek is training and working with women paralegals who will identify and report gaps in service delivery via SMS. Reports sent are collected and mapped on Received text messages will trigger time-bound action by community paralegals and Nazdeek staff to address the issues reported. Actions will include fact-finding investigations, Right to Information requests, advocacy, and filing of formal complaints with relevant government officials.

Data collected will be periodically analysed and submitted to relevant government offices in charge of the delivery of health, nutrition, water, and sanitation services, and can be used to address systemic barriers in service infrastructure.

This project builds off of Nazdeek’s “End Maternal Mortality Now” in Assam, which led to better conditions and services in several hospitals in Sonitpur District.